Thomas Knoop, CEO at Clienk. The Omni-Channel Expert

I recently hosted Thomas Knoop on the latest episode of Between Meetings. During the interview, Thomas shared his experiences of doing business in China, including the changes he has seen in the business landscape over the past decade, the challenges posed by the COVID-19 pandemic, and the transformation in his client base. 

Takeaways:

• Doing business in China requires a different approach compared to western countries
• Innovation is key in a rapidly developing market like China
• I prioritize understanding my customers' needs and turning them into achievable business goals
• Local companies may prefer to work with a vendor based in China.
• The COVID-19 pandemic has accelerated the shift towards cloud-based solutions
• Customer service via messaging has become more popular than phone calls

Thomas Knoop is an operational and pragmatic senior executive with broad experience in all aspects of IT, Management in Customer Contact, eCommerce, Service, and CRM/ERP environments.

Between Meetings is a series of on-the-go interviews featuring industry leaders, entrepreneurs, and corporate innovators. In these interviews, we delve into the latest trends and developments in innovation, technology, and entrepreneurship, catching our guests between meetings in a car ride across town. Along the way, they share inspiring stories, personal experiences, industry insights, and practical advice on how to scale your way to success. Each interview is packed with valuable information and inspiration for anyone looking to make an impact in the tech and innovation world.

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