May 8, 2017 • 27 mins
Our guest for this 27-minute show is Bill McGee airline industry consumer advocate and author of a great book titled Attention All Passengers. Bill has long been one of the most respected and effective advocates in the business. We will discuss the recent passenger service meltdowns on United, American and Delta; the resultant public outrage; the Congressional hearings; how the industry arrived at this point; and what needs to be done from here.
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