CX Unplugged: Beyond the Silos
Do you work with customers? Marketing, Sales, Customer Success, Customer Support, or Customer Service maybe? This podcast series is for you - -> If you believe everyone is responsible for CX -> If you are looking to address CX challenges and points of friction -> If you believe that we need to work across teams for our customer’s success
Episodes
Break-fix or value-add? Cost of Goods Sold (COGS)? Or, is Customer Support a secret revenue weapon?
In this episode of CX Unplugged, we will dig deep into CX from a Customer Support and Service perspective.
Two veteran and industry leaders, Katie Stabler and Eric Reiners, will explore the importance of working across functional boundaries to build a collaborative culture of customer experience excellence: real-world examples, common challenges, and practical strategies.
From CX strategies to operational efficiency and leveraging insights across silos, this discussion promises invaluable perspectives and actionable strategies appli...
Dive into the heart and MIND of Customer Success on Episode 5 of CX Unplugged! This time, featuring – Customer Success expert Rachel Provan and CX/Support & Service Consultant Shane Smith.
Rachel and Shane will tackle many psychological biases and effects we are up against as leaders in today's fast-paced world. Whether you are a new leader, building an organization from the ground up, or want to explore what makes us ...
Does Customer Experience (CX) begin with Sales?
Newsflash - NO!
It starts with Marketing.
We're diving deep into Customer Experience (CX) with two distinguished guests - CX expert Anita Toth and veteran Marketing VP, Chelsea Mori.
Anita and Chelsea are bringing their wealth of expertise to make sure this silo has the 1st seat at the CX table.
As a CX professional, this episode is for you if you need to:
- Drive ...
Join us as we continue transparent discussions on Customer Experience (CX), Customer Success (CS), and the hiring gauntlet so many are facing!
Featuring seasoned CX hiring leaders - Shane Smith, Candace Lee, Danielle Vinciguerra, and Petra Gumieniak.
This CX Episode is for you if you -
-> are searching for a CX/CSM position in SaaS
-> want to understand what happens “behind the scenes”
-> are curious abou...
Join us as we continue* the discussion on Customer Experience (CX),cross-functional friction, the 2024 outlook, and more.
Featuring seasoned experts Shane Smith, CT Falk, Parker Corwin-Chase, and Liz Drews.
This event is for you -
-> If you believe everyone is responsible for CX
-> If you want to address CX challenges and friction points
-> If you think that we need an opportunity to break down the silos
The first! Come join us for an engaging panel discussion on Customer Experience (CX) featuring seasoned experts Shane, CT Falk, Parker, and Liz.
This event is only for you if -
-> If you believe everyone is responsible for CX
-> If you are looking to address CX challenges and points of friction
-> If you believe that we need to work across teams for our customer’s success
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