Episode 49 - Troubleshooting Your Business - Round 2 - Andrew Houston

In this episode, Andrew Houston discusses the changes he has made in his detailing business based on the advice given in the previous episode. He has eliminated one position and is considering eliminating another to improve employee retention and cash flow. He has also focused on upselling existing customers and tracking inventory and product costs. Andrew has found success in buying from local distributors rather than relying on Amazon. The hosts discuss the challenges of letting employees go and the importance of building a solid foundation before scaling a business. In this conversation, the hosts discuss the topic of raising prices and the impact it can have on a business.

They emphasize the importance of eliminating weak links and increasing prices strategically. They also discuss the benefits of slow growth and the potential for future price increases. The hosts encourage the business owner to take pride in their progress and reward themselves along the way. They also provide advice on finding and hiring quality employees, emphasizing the importance of work ethic and cultural fit. The conversation concludes with a reminder to seek support and ask for help when needed.

Takeaways

• Eliminating positions and taking on more work in the shop can be a temporary solution to improve cash flow and employee retention.
• Upselling existing customers can lead to larger jobs and increased revenue.
• Tracking inventory and product costs can help reduce expenses and improve profitability.
• Buying from local distributors can provide better prices and support for professional-grade products.
• Letting employees go can be a difficult decision, but it may be necessary for the success of the business.
• Building a solid foundation before scaling a business is important for long-term success. Eliminating weak links and raising prices strategically can help a business reach its goals
• Slow growth can be beneficial and allow for future price increases
• Rewarding oneself along the way is important for motivation
• Finding quality employees involves looking for work ethic and cultural fit
• Seeking support and asking for help is essential for success

Chapters

00:00 Improving Cash Flow and Employee Retention
04:47 Upselling Existing Customers for Increased Revenue
06:13 Tracking Inventory and Reducing Product Costs
08:07 Benefits of Buying from Local Distributors
11:58 Challenges of Letting Employees Go
16:10 Building a Solid Foundation Before Scaling
25:23 The Impact of Price Increases
26:48 The Benefits of Eliminating Employees
28:14 Rewarding Progress and Taking Pride
35:24 Finding Quality Employees
38:39 The Importance of Seeking Support

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