When it comes to building a profitable business, your customers are everything. They are the sole driver behind your revenue, and they have the power to make or break your business.
How do you guarantee that your customers will continue to return to you again and again?
It all starts with trust and respect. With a plethora of online businesses out there, there’s no reason for customers to lower their standards or deal with a business they don’t relate to. That’s why trust and respect are the cornerstone of consumer decision making. In fact, 83% of customers say they would happily recommend a business they trust to others.
But how do you know when your customers really trust you? And what on earth are you supposed to do to cultivate your customer relationships?
In this episode, I break down the different ways trust, respect, and reliability can affect your business and why it should be a key focus area in your business. I also share tangible, actionable strategies you can start implementing in your marketing and business strategies to enhance your relationship with your customers and with your vendors.
Remember, your business is built on relationships and it’s essential that you dedicate time and energy to nurturing the ones you have with your customers. By providing abundant value to your community, you can ensure that your business will soar to new heights.
Rate and Review
If you found this episode of JMMBOB valuable and encouraging, I would be so grateful if you left a rating and review. I love getting to know the people in my community and it helps other black business owners discover the podcast as well.
Memorable Moments:
● Why trust is critical to building a profitable business [00:48]
● The one word you want your customer to use to describe your business [2:01]
● How to gain a higher level of trust from your customers [2:24]
● Why reliability is essential in business & the different ways you can demonstrate reliability [4:28]
● Why respect still matters in business [8:48]
● How to provide abundant value to your customer base [11:36]
Something Extra:
If you’re a small business, entrepreneur, or non-profit, be sure to check out SJS Law Firm. They are dedicated to providing you with the legal support you need in order to start your business and move forward in confidence.
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