Jim Hargrove is back to discuss the state of the restaurant and what operators need to think about to get and stay ahead. Here's a hint - Company Culture.
“THE EXPERIENCE OF THE GUEST WILL NEVER EXCEED THE EXPERIENCE OF THE EMPLOYEE”
We encourage you to use this exercise with your team.
WHYDENTITY EXERCISE:
Begin with the Mission Statement: Why are we here? Why did we think the world needs us? What was the landscape missing? What was the problem we felt that we could solve better than what was available?
Then move on to your Vision Statement: Where are we going? What does success look like? What is our ultimate goal?
Next complete your Values Statement: How will we get there? What do we believe in? What do we stand for? What do we stand against?
Finally we need to identify our Culture: Who will this appeal to? Who will this not appeal to?
Note: Be open to your team and their interpretations!
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