Workforce, Culture, and Tipping: Shifting Dynamics in Restaurant and Hospitality Industry

After nearly a quarter century in the restaurant and hospitality business, Jeanne Cretella has seen major swings, and the President of Landmark Hospitality shares her thoughts with Paychex THRIVE, a Business Podcast, on what works and what doesn’t in the industry. Cretella says restaurants and hospitality should always be about service, and that eliminating tipping and proposing steep minimum wage hikes will kill the industry. She tells Gene Marks that building a culture is critical, how the industry still is great as a career path, and why joining an industry association can help your business stay out of compliance hot water.

Topics Include: 00:00: Opening preview

00:01:31: Introduction to Jeanne Cretella

00:02:15: Jeanne's journey with Landmark Hospitality

00:05:19: Employment opportunities in the restaurant industry

00:07:07: Restaurant industry as a potential career path

00:11:21: Importance of instilling company culture

00:14:08: Employee recruitment

00:17:27: Thoughts on the four-day work week

00:20:15: Industry trend – flexibility in workplace

00:21:37: Tipping in restaurants

00:26:09: Minimum wage increase in fast-food industry

00:29:04: Surcharges for using credit cards

00:34:04: The importance of participating in industry associations

00:34:59: Wrap-up and thank you

DISCLAIMER: The information presented in this podcast, and that is further provided by the presenter, should not be considered legal or accounting advice, and should not substitute for legal, accounting, or other professional advice in which the facts and circumstances may warrant. We encourage you to consult legal counsel as it pertains to your own unique situation(s) and/or with any specific legal questions you may have.