February 18, 2023 • 56 mins
This episode of Salesforce Trails and Trials celebrates the podcast's one-year anniversary. The hosts, Jon and Erik, discuss the exciting new features in Salesforce for Slack, enabling seamless integration and workflow automation. They emphasize the crucial role of clear org ownership, highlighting the pitfalls of expecting functional users to handle Salesforce administration and the risks of unclear code responsibility. Finally, they debunk the "myth of best practices," arguing that while best practices exist for specific technical aspects, business processes require tailored solutions based on individual needs and preferences.
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