EPISODE SUMMARY
In the ever-evolving world of SaaS, where personal touch and customer satisfaction are critical, it's essential to grasp the nuances of customer experience and relationship management. I was thrilled to chat with Richard Weylman, a distinguished business consultant and Hall of Fame keynote speaker this week. Richard offered invaluable insights from his upcoming book, "100 Proven Ways to Acquire and Keep Clients for Life."
PODCAST-AT-A-GLANCE
Podcast: Scale Your SaaS with Matt Wolach
Episode: Episode No. 315, “Proven Ways to Acquire and Keep Customers for Life - with Richard Weylman”
Guest: Richard Weylman, Coach, Speaker, and Author
Host: Matt Wolach, a B2B SaaS Sales Coach, Entrepreneur, and Investor
Sponsored by: Leadfeeder
TOP TIPS FROM THIS EPISODE
- Understanding the Customer's Perspective
- Evaluating Customer Reevaluation
- Cultivating Deeper Connections
- Innovative Follow-up Techniques
EPISODE HIGHLIGHTS
- The Four Core Attributes of Customer Interaction
- The Impact of Authentic Communication
- Conclusion: The Art of Customer Experience
TOP QUOTES
Richard Weylman
[17:14] “You have a CRM, but what you really need to build out is a CXM, Customer Experience Manager.”
[22:55] “You’re not in the software business. You’re in the people business.”
Matt Wolach
[16:57] “There are specific words within a software sales process that if you say them, it’s going to kill the deal, and specific things you can do that actually accelerate the deal.”
LEARN MORE
To learn more about Richard, visit: https://richardweylman.com/
You can also find Richard Weylman on LinkedIn: https://www.linkedin.com/in/richard-weylman-keynotespeaker/
For more about how Matt Wolach helps software companies achieve maximum growth, visit https://mattwolach.com.
Head over to leadfeeder.com and sign up for a 14-day (no strings attached) free trial: https://www.leadfeeder.com/
Get even more tips by following Matt elsewhere:
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