Damage Control: Responding to Negative Reviews and Public Backlash

How should brands respond to negative reviews and manage their reputation? Tommie, Tie and Kai cover tips for crisis management and lay out the details on how savvy brands use customer advocates, SEO and affiliate marketing to shape their reputation. They also discuss the importance of having a process, empowering fans, and using charm and accountability to turn negativity around. Tune in to hear valuable secrets that will help you spin feedback into gold and navigate this era of social media with finesse.

In this episode, you'll learn:

• How your brand should respond to negative feedback
• The best way to empower loyal customers to advocate for your brand
• When you should delete negative comments versus addressing them
• How great customer service can turn critics into fans
• Why it’s crucial to have a process for managing reputation
• How the savviest brands are using SEO and affiliate marketing together
• The value of authenticity and accountability when engaging online
• What separates founders who ignore "haters" from those who learn and improve

Be sure to check out the next episode of Scaling Uncensored and follow on social media for even more exclusive e-commerce game.

For full show notes head to: nextlevelambitions.com/resources/podcasts/

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