In this service-driven episode, Johann Diaz, Founder of Service Revolution Academy, shares how he helps his clients boost their sales and profitability by focusing on dramatically improving the quality of their service in the eyes of their customers. If you and your team are tired of the new logo rat race,or if you're frustrated that your company's service is your industry's biggest secret, you won't want to miss this episode.
You will discover:
- How to differentiate even in a commoditized market
- Why you need to stop defining what is valuable and who should define it
- How to diagnose whether your sales problem is actually a service problem?
This episode is ideal for for Founders, Owners, and CEOs in stages 4,5 of The Founder's Evolution. Not sure which stage you're in? Find out for free in less than 10 minutes at https://www.scalearchitects.com/founders/quiz
With over 35 years of experience at the intersection of technology, service excellence, and operational strategy, Johann Diaz is a seasoned business and technology leader who has significantly impacted various industries. From leading roles in high-stakes service transformations for global giants like Unilever, Diageo, Vodafone, and BP to strategic leadership roles for ServiceNow, Capgemini, and Serviceware, Johann has consistently helped organizations deliver measurable improvements in service quality, customer satisfaction, and operational efficiency.
Want to learn more about Johann Diaz's work at Service Revolution Academy? Check out his website at https://www.service-revolution.com/ or connect with him on LinkedIn at https://www.linkedin.com/in/johanndiaz
Mentioned in this episode:
Take the Founder's Evolution Quiz Today
If you’re a Founder, business owner, or CEO who feels overworked by the business you lead and underwhelmed by the results, you’re doing it wrong. Succeeding as a founder all comes down to doing the right one or two things right now. Take the quiz today at foundersquiz.com, and in just ten questions, you can figure out what stage you are in, so you can focus on what is going to work and say goodbye to everything else.
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