Your host, Chris Tidball, talks with the Director of Risk Management at Marriott Vacations Worldwide, Angela Cabado. Angela discusses her transition from a workers' compensation adjuster to a risk management expert, emphasizing the importance of understanding the claims process in the vacation ownership industry.
She highlights trends such as medical inflation and litigation, and the differences in claims handling between the U.S. and other countries. Angela also addresses the challenges of managing claims, the impact of socio-economic factors on fraud, and the role of data analysis.
To learn more about Angela's work, click HERE and HERE.
Think you'd be a great guest on the show? Apply HERE.
Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.
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