Angeline Kish, Director of Customer Success at VMware by Broadcom, shared her insights on diversity, equity, and inclusion (DEI). As a recognized leader in customer success and DEI strategies, Angeline has been instrumental in launching influential programs like Stanford's "Influence Circles" aimed at promoting a more inclusive work environment.
Summary of Key Points
Angeline Kish’s efforts at VMware highlight the significance of DEI initiatives in creating a balanced and inclusive workplace. She emphasized the role of leadership in embedding DEI into the corporate culture, explaining how programs are structured to foster awareness and facilitate discussions on diversity and inclusion. She also touched upon the practical aspects of integrating these insights into everyday business practices, such as:
- Recruitment: Implementing diverse hiring panels and strategies to ensure a varied workforce.
- Training Programs: Utilizing resources like Stanford's educational videos to address topics relevant to workplace inclusivity.
- Engagement: Maintaining high participation in DEI programs despite busy schedules by offering flexible involvement options.
Detailed Analysis and Business-Relevant Insights
Strategic Implementation of DEI Initiatives: Angeline’s approach at VMware underscores the importance of strategic planning in DEI efforts. By aligning these initiatives with corporate goals and obtaining robust leadership support, VMware has been able to integrate DEI into its core operations effectively. This strategic alignment ensures that DEI efforts are not just symbolic but are impactful and sustainable.
Impact on Corporate Culture: The influence of DEI initiatives on corporate culture is profound. By promoting inclusivity, companies are likely to see enhanced employee satisfaction and retention. Diverse teams bring a variety of perspectives that can lead to innovative solutions and a deeper understanding of customer needs, thereby improving client relationships and business outcomes.
Challenges and Solutions: One of the main challenges discussed was maintaining engagement in DEI programs. VMware addressed this by adjusting attendance requirements and providing various time slots to accommodate different schedules and time zones, showcasing a practical solution to improve participation rates.
Please Like, Comment, Share and Subscribe.
You can also find the CS Playbook Podcast:
YouTube - @CustomerSuccessPlaybookPodcast
Twitter - @CS_Playbook
You can find Kevin at:
Metzgerbusiness.com - Kevin's person web site
Kevin Metzger on Linked In.
You can find Roman at:
Roman Trebon on Linked In.
Popular Podcasts
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
The Nikki Glaser Podcast
Every week comedian and infamous roaster Nikki Glaser provides a fun, fast-paced, and brutally honest look into current pop-culture and her own personal life.