Empathy is one of the most important leadership skills you should be using more often. The research says that 76% of people who experienced empathy from their leaders reported they were engaged, compared with only 32% who experienced less empathy.

Empathy is a crucial business skill because it enables collaboration, motivation, and feeling respected. You create a ripple effect where people’s perspectives and emotions are acknowledged - it doesn’t mean you have to agree with them, but they feel heard and understood.

In fact, 67% of people with highly empathic managers report often or always being engaged, compared to only 24% of people with less empathic managers.

In this episode, you’ll find some ideas that can help with building your awareness of empathy and how to make this soft skill a business behaviour.

This episode is called “Empathy in Business”. Our host, Joel Silverstone, shares with you the strategies and insights to make empathy your opportunity to engage and collaborate in your professional (and personal) settings.

This is part of our 4-part series on the soft skills you need for 2023 – Change - Turning Resistance into Resilience, Persuasion in Your Writing and Communication Skills, and Leading Complex Projects with Clarity.

Do you have a question or comment about the episode? We’d love to hear from you and appreciate your thoughts - email us at podcast@greatcanadiantraining.ca.

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• Our series on soft skills - Change, Empathy and Persuasion
• Showcasing Your Value
• Great First Impressions - Why They Matter to Employee Retention
• Our series on Teams - Collaboration and Technology