Most employers and CFOs are shooting with a bad eye. They keep missing their targets. Change your tools to work with your good eye.
Healthcare customer service is rated the worst. Big names don't change anything. Why? Check this out. There is no return on their investment, but they will still make money—a lot of it. No accountability up and down the chain. It's explained here in this podcast.
Listen until the end with some ideas for 2024 if you are under 50 employees.
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