How technology enables a great member experience

Drew Manning, CIO at KeyPoint Credit Union, joins Dan Marks to talk about how technology enables KeyPoint to deliver a great member experience today and into the future as the landscape changes. We specifically talk about:

• Drew’s background and current role as CIO, along with his hobby as a Jazz musician (Drew’s Jazz Spotify channel)
• Recent growth at KeyPoint 
• Drew’s experience as a developer and how that informs his approach to leading as CIO 
• Key growth drivers 
• The role of data analytics – both historical trending and forward-looking predictive 
• Managing risks to protect the member experience
• Drew’s perspective on where the technology landscape is going 
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