Oliver McGuinness, RightIndem & Tim Rankin, AA Accident Assist: Partners providing value in digital claims (233)

Digital innovation is creating new opportunities to support customers and create efficiencies for claims handling. Oliver McGuinness, CEO of RightIndem, and Tim Rankin, Managing Director of AA Accident Assist, join Robin Merttens to discuss how the two organisations are working together. Talking points include:

• How RightIndem has evolved since being launched in 2016 with a new founder and new focus
• The opportunities presented by Electronic First Notification of Loss (EFNOL)
• Advances in claims for motor and auto
• The role of "estimatics"

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Continuing Professional Development - Learning Objectives

InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

• Summarise some of the opportunities that digital claims handling can create
• Describe a range of the key points and considerations in evolving a business
• Identify how new digital tools such as estimatics can enhance the digital claims experience

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 233 page of the InsTech website or email [e-mail] to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.