What Is The Maid Brigade Guarantee?

"Whether we clean it for you once or regularly, we are committed to providing five star service each and every time."

- Viv Holguin, Expert Home Cleaner

 

On this episode of the Check A Pro Radio Show, Jim Klauck, aka Check A Pro Joe discusses the following question with Viv Holguin from Maid Brigade -

"What Is The Maid Brigade Guarantee?"   

For more information about Maid Brigade in Westchester, New York - log on to Maid Brigade

 or check them out at www.checkapro.com.

Visit Us At -  Maid Brigade

You Can Call Anytime:  (914) 741- 0552.

https://www.maidbrigade.com/ny/westchester

Episode Transcript

(00:01):
I don't know about you everyone,
but I love a clean home.
I like it to be tidy organized and spotless.
Viv and her team from Maid Brigade do just that.
Hey,
Viv,
how are you?
Hi.
Hi Joe.
Thank you for having me.
Hey,
it's great to have you here.
Ok.
So you guys are in the home cleaning business.

(00:22):
We know that that's been established.
Question is,
is that suppose you come out to my home and I'm not 100% happy.
Is,
is there a guarantee that I will be?
What do you do to guarantee the work?
Well,
most importantly,
you know,
here's like an example,
here's our happiness guarantee,

(00:42):
you know,
whether we clean it for you once or regularly,
we are committed to providing five star service each and every time.
Um,
if we don't ever meet your expectations,
you know,
let us know,
uh,
we always try to make it right.
First thing,
you know,
you know,
if we don't,
if we do,
we don't do a great job and sometimes it does happen,
we immediately want to send the team back because we wanna make it right for you.
And I think our clients like that,

(01:05):
we have that we answer right away,
we take care of it.
We want to make this right.
So I think our clients love that and it's important to have that can do attitude for a service provider to say,
hey,
look,
we just spent four hours in your house and if you don't like it tough.
Well,
that's,
that's not a good attitude.

(01:25):
The attitude should be.
Um,
yeah,
we worked really hard but,
you know,
we'll come back and we'll take a look at your concerns and we'll make sure that this is done to your satisfaction.
Mr or Mrs Smith.
And that's what people expect.
And every once in a while I know it's hard to please everybody.
So sometimes that's going to be difficult,
but more often people are going to love the fact that you've gone back out and you've worked on solving their problem,

(01:56):
don't you agree?
I agree.
Yeah,
I think,
um,
I think also what we do are very important here as we're doing.
We're cleaning,
especially if you go the first time at your home.
Um,
we like to check in on the customers.
We would like to provide the progress of the team,
they're cleaning.
Um,
what time they're supposed to,
uh,
finish up,
you know.
And most importantly,
we always say we want to make sure if you have a chance to take a look,

(02:18):
we wanna make sure everything looks nice and everything is taken care of and if it's not,
you know,
let us know because we wanna make it right.
Yeah.
No,
it's,
it's just the way it's got to be,
um,
people's expectations today are extremely high.
Everything needs to be perfect.
Years ago.
Things didn't have to be as perfect.
Everything is like sharp today.

(02:38):
People's kitchens are beautiful.
When I was young it was a Formica countertop and everybody needs some stone imported from Italy.
And I mean,
things have just changed the way we live our lives and our expectations.
And so I think it's fantastic that you guys guarantee the work and you'll come back out and make sure that that homeowner is satisfied no matter what.

(03:02):
Absolutely.
That's our goal as always.
Thank you so much for joining me here on the program.
Thank you so much for having me.
This information from Maid Brigade is located in the description of this podcast.
Quickly,
go there and reach out and they'll answer all your questions.