In this episode, I’m joined by Vance Morris, a former Disney leader and the founder of Deliver Service Now Institute, to uncover the secrets to creating exceptional customer experiences that drive loyalty and profitability. Vance shares how his decade at Disney taught him the value of customer retention and how he applies those principles to his own businesses. We dive into the true cost of acquiring new customers versus retaining current ones, the power of emotional connections in business, and how to make your marketing investments count. From tracking key metrics to sending engaging newsletters, this episode is packed with actionable strategies to help you build stronger relationships with your customers and create lasting success.
Meet my guest Vance Morris is a seasoned entrepreneur, Disney-trained customer experience expert, and the owner of Deliver Service Now Institute. With a career that spans from working at Disney to running multiple successful businesses, Vance has dedicated himself to helping small business owners "get, serve, and keep clients for life." Known for his innovative XPerience Systems and direct response marketing strategies, Vance blends his rich Disney experience with practical tools to elevate customer service and retention. Tune in to hear how his journey from Disney leader to entrepreneurial success story has shaped his unique approach to business and marketing.
Quote/Piece of Advice: You won't profit unless you implement.
Website: https://yes.deliverservicenow.com/dsninstitute
LinkedIn: https://www.linkedin.com/in/vancemorris/
Facebook: https://www.facebook.com/vance.morris.9
To connect with your host Kat:
@TheLotusEffectCoach or @KatPolsinelli
My Website: www.the-lotus-effect.com AND Join our Facebook Community 👇 https://www.facebook.com/groups/thelotuseffectgroup
Popular Podcasts
Bookmarked by Reese's Book Club
Welcome to Bookmarked by Reese’s Book Club — the podcast where great stories, bold women, and irresistible conversations collide! Hosted by award-winning journalist Danielle Robay, each week new episodes balance thoughtful literary insight with the fervor of buzzy book trends, pop culture and more. Bookmarked brings together celebrities, tastemakers, influencers and authors from Reese's Book Club and beyond to share stories that transcend the page. Pull up a chair. You’re not just listening — you’re part of the conversation.
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com