February 18, 2025 • 14 mins
Should you remind subscribers about their upcoming billing cycle—or let it go unnoticed? It’s a hot debate in the subscription world, and in this episode, we’re breaking down both sides of the argument.
Some brands fear that sending a billing reminder will increase churn, while others see it as a trust-building move that leads to better long-term retention. So what’s the right call?
📌 In this episode, we’ll cover:
Some brands fear that sending a billing reminder will increase churn, while others see it as a trust-building move that leads to better long-term retention. So what’s the right call?
📌 In this episode, we’ll cover:
- How refunds and chargebacks hurt your overall processing health
- Hiding upcoming billing reminders may not be helping churn as much as you think
- How a great upcoming billing reminder can actually unlock more revenue for your business
Mark as Played
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