“The technology we started using from the very beginning has evolved over time, but it’s really brought a lot of transparency to the families we work with. They can log in and see what caregiver is coming, what they did on their last shift, and what the care plan looks like. All of that information is available at their fingertips to help them keep track. We’ve worked with a lot of families where the adult children live out of state and we're caring for their mom or dad. They can't always be here and be as involved as they probably wish that they could. Having all of this information electronically available to them makes them feel like they're still part of the process and they're able to stay up to speed with the care their parents are receiving and how things are progressing.”
Just as 2nd Family explains the use of technology to help with things like increased transparency and efficiency, there is a broader trend of technology-enhancing operations across industries, ultimately improving customer experience and engagement. Even businesses that you might consider “boring old businesses” are doing exciting things with technology.
We cover many current and relevant topics. A few include:
◈Creating a culture to help attract and retain labor
◈Filling in the gaps when choosing a business partner
◈Technology providing efficiency and transparency in the senior care industry
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