Delta says I-T outage cost them a half billion dollars

Delta says I-T outage cost them a half billion dollars

Episode Transcript

Speaker 1 (00:00):
Not happy about dark chocolate could contain high levels of lead.

Speaker 2 (00:05):
There's a.

Speaker 1 (00:07):
It's a report from George Washington University found a large
percentage of dark chocolate products contained high amounts of heavy metals.
Looked at seventy different products sold by retailers like Amazon,
G and C Whole Foods, forty three percent contained excessive
levels of lead, thirty five percent contained excessive levels of cadmium.

Speaker 3 (00:30):
All all the people who enjoy milk chocolate and don't
like dark chocolate feel vindicated.

Speaker 1 (00:36):
They are cheering loudly right now, and this bums me out.
Dark chocolate is my absolute favorite.

Speaker 3 (00:43):
Dark chocolate covered raisins, dark chocolate covered almonds. I got
both of those at the store the other night. My
wife and I went to town on the raisins. Oh
my god, it was so good.

Speaker 1 (00:52):
Yeah man, yep, those almonds. I eat them till they
come out of my ears. Cheap meteorologists Marshall McPeak joining
us now and Marshall. I know you. I believe you're
a fan of the dark chocolate. You like both types
of chocolate.

Speaker 4 (01:03):
Here's the thing. This week wine is good for you.
Next week wine is bad for you. I hope you're
after you wine is I mean, it's just like all
of these studies keep coming out and you're good and yeah,
so you know I listened to that. I'm like, okay, yeah,
I believe that you did find what you found and
I yep, okay, everything in moderation, right.

Speaker 1 (01:27):
What is that?

Speaker 3 (01:28):
What's that word?

Speaker 4 (01:29):
Start with them a little now, a little later, but
not all the time.

Speaker 3 (01:34):
That sounds hideous.

Speaker 1 (01:40):
Moderation sounds hideous.

Speaker 2 (01:41):
Yes, that sounds like a terrible way to live your life. Yes,
terrible awful.

Speaker 4 (01:46):
Don't do that. We have a few showers and thunderstorms
out there right now. Some of those are on the
border between Mount Vernon, so east of Mount Vernon, on
the border of Knox County and Kashakta County. Those are
headed off toward the east. There's more to our west.
We're gonna see some scattered showers tonight. You may end
up with a quick downpour in the neighborhood. Otherwise it

(02:08):
is gonna be warm and muggy again. Seventy one degrees
for the overnight load tonight, ninety one tomorrow with a
chance for showers and thunderstorms. And guess what it's gonna
be wait for it. Uh, muggy, muggy eighty seven on Friday,
chance of showers and thunderstorms, gonna be what muggy? How
about Saturday showers and thunderstorms eighty five and.

Speaker 1 (02:30):
A little less humid Muggy muggy, Damn, you're gonna be
at the pool.

Speaker 2 (02:36):
You'll be fine.

Speaker 1 (02:37):
Oh yeah, that's true. I'll have waves crashing into me.

Speaker 2 (02:39):
Yes, yeah, but be prepared.

Speaker 4 (02:41):
Some of these could have some downpours. We could use
the rain.

Speaker 2 (02:44):
But what we need is not downpours.

Speaker 4 (02:47):
We need just a slow, steady, like two or three
day gray slow rain.

Speaker 3 (02:55):
Audacity for you to call seventy one a low tonight,
I mean, that's you're not fooling anybody.

Speaker 2 (03:01):
That's not a low.

Speaker 4 (03:02):
That Hey, that is your minimum temperature for the overnight,
said show.

Speaker 3 (03:06):
That's better.

Speaker 1 (03:07):
Hey, I'll tell you this too. Marshall just switching gears
a little bit because we're getting ready to bring him on.
He's with ABC News out of Los Angeles. Alex Stone,
who's on the show with all the time. He was
coming on with us the other day and they had
just had an earthquake.

Speaker 3 (03:21):
There was that I think a four to seventy set
a four to two or four.

Speaker 1 (03:24):
Seventh something like that, and so yeah, it was just
like one of those things and it was just like, eh, yeah,
it happened. Whatever.

Speaker 2 (03:33):
People are couple of years.

Speaker 1 (03:35):
Yeah, he said, they're like they're in there in the
ABC New like in that and they're like talking to
other people and the jui yup yup, and he goes
when that happens to figure out if he's actually dizzy
or whatever. You know, he looks at his desk to
see if like, you know, waters sloshing or the little
little thing on the on the lamp that you the

(03:56):
little string hanging down was that swinging and it is like, yep,
that was a trimmer.

Speaker 3 (04:01):
That when you can tell the t Rex is coming
in Jurassic Park where the water is like vibrating.

Speaker 1 (04:07):
Yeah, yeah, pretty crazy man, crazy crazy crazy.

Speaker 4 (04:10):
Well, the good thing is, and I'll say this again,
our heat index here is ninety five and and yes
it's muggy and it's humid. Be thankful you're not in
the middle of the country where the heat index is
one hundred and thirteen right now. So this is this
is by comparison, we're doing okay.

Speaker 3 (04:29):
Yeah, we're cool, so hot in the middle of the country.
Gold bond just explodes. You just the bottles are just bursting.
That's how hot it is.

Speaker 4 (04:37):
Yeah, they just melt.

Speaker 3 (04:39):
Yeah, that's right.

Speaker 1 (04:40):
It looks like when Lebron does that thing with this
Oh yeah, they just goes, you know whatever with his
uh anyway, sorry, Marshall, thank you, very thank you. It
is ninety one right now, and let's bring him in.
I think he probably heard us talking about him.

Speaker 3 (04:55):
Alex Stone also did it for the Nookie. The Nookie.

Speaker 1 (04:58):
Oh boy, could you hear the music playing there? That's
what that's your intro music.

Speaker 2 (05:02):
I like it.

Speaker 1 (05:03):
Yeah, Limp Biscuit for you. That's a fact.

Speaker 4 (05:07):
Yeah.

Speaker 1 (05:07):
We were just telling our meteorologists that, you know, You're like, yeah, yeah,
it was like an earthquake earlier, like what you know,
and he's like, wow, I.

Speaker 2 (05:14):
Mean it was literally as you were going to me,
it was kind of crazy the other day.

Speaker 1 (05:17):
Yeah, that is that is crazy. So did it come
out to where it was in the fours as far.

Speaker 2 (05:22):
As yeah, originally they had said five point one and then,
as is pretty typical, usually goes up or down, and
that one went down a little bit to I think
a four point seven is where they No, four point
nine is where they landed. So it wasn't a tiny quake,
but it wasn't a massive quake either, And you know what, already,
everybody forgot about it and moved on. Guys, you guys
a regular day in La.

Speaker 3 (05:41):
You guys will know when the big one finally hits.
Trust me, it'll be yeah.

Speaker 2 (05:44):
We're gonna know. Yeah, you go to me and it
just hit. It's not going to be like the other
day where I went, Oh, I guess we just had
an earthquake. Should be very different. You're gonna hear me
screaming and crying under the desk.

Speaker 1 (05:54):
But yeah, most girls aren't affected by four point nine.
I mean they're like, that's nothing. There's no quake going
on with that till like seven eighty eight point two
or somewhere there.

Speaker 2 (06:05):
Yeah, then they're going because I covered Fukushima in Japan
and that one the after shocks on that all the
after shocks were like seven oh six, so and we
would be in there high rise and everything would just
start like swaying back and forth, and the people were
still using the elevators and like it was a normal day.
And remember when I first got to my hotel room

(06:25):
and there was dust and debris all over everything, and
I thought, man, they do not clean this room. I
didn't realize it is like every ten minutes was a
major earthquake an after shock, and it was just stuff
coming down from the ceiling and it was like cheat
rock and stuff from the ceiling and coming down all
over the desk and the side tables, and so there
was no cleaning up of it, but it was constant.

(06:46):
You hear the whole building squeak, like you know, like
metal moving, which I guess it was being a high
rise and metal interior of the building, and you would
hear it kind of go, and everything would start and
your bottles would start rattling, you know, water bottles, and
start scooting across the table. It was nuts.

Speaker 1 (07:04):
Was it a kind of a newer building in other words,
was it constructed to was standing?

Speaker 2 (07:08):
It was like a hotel kind of near Narita Airport
And then they construct those for that, right yeah. Yeah.
And then the big one that we had in Ridgecrest
in California a couple of years ago. When we got there,
there were a lot aftershocks hitting as well. I remember
we were standing in the parking lot of the hospital
where the injured were taken, and as you were standing there,

(07:31):
you just it was constantly rumbling and then it would
calm down and then start rumbling, Oh my gosh, and
just you'd feel it was like you're on a on
a shaky boat or on an airplane hitting turbulence, and
everything would just start shaking underneath your legs. It was
the weirdest feeling.

Speaker 1 (07:44):
Scary scary, all right, Alex, Uh. You know we've been
following this, this IT outage, this crowd strike outage, and
we know they the types of problems, you know, pretty
much affecting a lot of airlines, but maybe not every
one of them. SEMs like Delta took the brunt of this,
and then I get this from you today and I'm like,
holy cow, that is something, man, what they've been affected

(08:07):
by this.

Speaker 2 (08:08):
Yeah, it's a lot of money. So you remember when
they were doing like thirteen hundred flights today were being
canceled on Delta, and then it was down to one
thousand and then nine hundred. It took them a long
time to get everything back together after their computers went offline,
and today we found out they had forty thousand servers,
not computers. They had a lot more computers, but servers
that went down with this, and they had to go

(08:29):
one by one with an IT professional and bring them up.
And today the CEO said that that they didn't all
come up the way that they were supposed to that
were impacted by CrowdStrike. No lawsuit has been filed, but
today we know that Delta has hired David Boyce, the
famed attorney, to go after CrowdStrike to try to get
some compensation. And Delta CEO at bashon he's in Paris

(08:51):
for the Olympics. He spoke to CNBC today and he said,
they got to do.

Speaker 5 (08:55):
It Microsoft and CrowdStrike, and we are heavy with both,
by far, the heaviest in the industry with both, and
so we got hit the hardest in terms of the
recovery capability. People don't realize Microsoft and CrowdStrike are the
top two competitors around cyber with each other, so they
don't necessarily partner the same level that we need them to.
And so I think this is a call to the industry.

(09:15):
Everyone talks about making sure bigtech is responsible, Well, guys,
this cost us a half a billion dollars.

Speaker 2 (09:22):
So there you go. That is the number. We had
not heard half a billion dollars. First time Delta has
said what the impact was from those five days, five
hundred million dollars in canceled flights, putting people up in
hotel rooms, paying for their food, moving crews. Around half
a billion dollars. And he says Delta is heavily protected
by CrowdStrike and Microsoft, that they've got to do something.

(09:42):
Now asked if CrowdStrike has offered anything to make it right,
here's what he said.

Speaker 5 (09:47):
But no, they haven't offered anything free consulting advice to
help us. That's excited. So anyway, so we have to
protect our shareholders, We have to protect our customers, our
employees for the damage not just to the cost, but
the brand, the reputational damage.

Speaker 2 (10:01):
So now they're going to go after CrowdStrike, he says,
they've got to We don't really know what that means
in a lawsuit or trying to negotiate something, but to
get back some of the money that they have lost
in the last two weeks. The other thing is, he says,
passengers were taken care of. The Department of Transportation has
a different feeling on that they are investigating. But they
actually sent a letter to all airlines, all the major airlines,
yesterday reminding them that the law is that if you

(10:24):
have canceled a flight or severely delayed it, that you've
got to get passengers. The default has to be a
cash refund. That The allegation here is that Delta was saying, Okay,
we're going to give you a voucher. We're going to
give you credit unless you want cash. You know, in
some form either click on this button over here if
you don't want a voucher and you want cash, or
at the ticket counter. So we'll give you a voucher

(10:46):
and tell somebody says, oh, I want cash, and then
they'd say, oh, okay, we can do that where the
dot is saying the option has to be only cash. Now,
somebody could say no, no, no, I want a voucher.
I don't know who would, but then you can go
on that road. But otherwise it's got to be cash.

Speaker 1 (11:02):
I would think a lot of people would be okay
with a voucher, and I guess you could. You can
probably use the logic, well, yeah, they can do that,
and then they get screwed up again in two or
three days. But once the wrinkle everything settles down, a
lot of those people probably they've got to see this
for what it is and Delta this is not typical

(11:22):
for them to be. They they score very hard marks,
you know what I mean? Yeah, often number one Yeah yeah.

Speaker 2 (11:29):
Customer service, yeah, I mean, I think it's for simplicity's
sake that they don't want people getting confused to feel
like that they've got to only get a voucher that
if you give them cash, they can use it like
a voucher and turn around and use it to book
another flight. But then you can take that and book
a flight on another airline or you know, cancel completely.

Speaker 4 (11:44):
So they're just trying to make it so that the
practices of these airlines not to hold on to the
money after the pandemic where people couldn't get their money back,
to just make it give you give everybody their money
back and then they can figure out what to do
with it.

Speaker 1 (11:58):
Yep, makes sense. Alex own ABC News out of Los Angeles. Alex,
thank you very much. Talk to you later, Lada