March 18, 2024 • 25 mins
The importance of seeking customer feedback to drive innovation is stressed, with an encouragement for businesses, especially smaller ones, to start with modest initiatives, make adjustments, and refine their offerings. Building a culture of innovation within a company is deemed essential, which involves valuing input from all employees, including those in less-considered roles like janitors, and moving away from top-down decision-making. Connect on LinkedIn Visit Website
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