When processes and procedures aren’t documented…

A customer’s issue may be handled incorrectly

Customer service won’t meet customer expectations

Errors will be made

How much time is wasted by other employees learning how to do someone else's job (badly) on the fly?

How much of their own work do they not get done while they are covering for someone else? 

Paul Sweeney from Pretium Solutions Chartered Accountants and Certified Business Advisors explores the reasons why all businesses, no matter how small or big, need to have systems and strategies in place for all employees.

Typically, most Small and Medium Business organisations do not have a clear set of policies and procedures that cover the major areas of the business. The important outcomes for your  business from getting this right are:

Improved productivity

Improved quality

Improved customer satisfaction

Increased profit and revenue

Reduced risk of legal liability

The complete Small Business Cloud Management System MAUS Cloud software includes an ‘all-in-one’ suite of cloud-based business apps which can be fully customized to be unique to your individual business.  MAUS Business Planning & HR Pack
Only $97/month - Save over 50%

https://pretiumsolutions.com.au/
https://thebusinessbehindyourbusiness.com/
https://www.loom.com/

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