There’s no denying that communication is crucial to your success, but, have you ever thought about how well you connect through your communication?
I frequently talk about the retention of employees, but this principle applies to the retention of customers and patients as well.
When people feel heard, they feel valued, and when they feel valued, they want to stay.
It’s not just about talking AT someone to get your point across to them.
As a leader, you need to prioritize connection through your communication.
Check out this week’s episode of The Lead Up Podcast, where I’m joined by Dr. Bruce Berger to talk about Comprehensive Motivational Interviewing. A method designed to improve both the employee and patient/ customer experience.
If you enjoyed this episode, be sure to leave a 5-star review on your streaming platform. Mike encourages you to reach out to him through: Mike@harbourresources.com to let him know your thoughts on this episode & to share some topics you would like him to speak on in the future.
You can find Dr. Bruce Bergers book here.
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