Conversations About Conversations
On Conversations About Conversations, we explore what it takes to lead conversations that make a difference. Our guests are movers, shakers and difference makers. They are business leaders, writers, speakers, podcasters and more. What they have in common is they lead meaningful conversations in the world.
Episodes
The concepts in this class are from Chapter 8 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. Conversations is available on Amazon, Audible and Kindle.
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The content in this class is from Chapter 7 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. (Conversations is available on Amazon, Audible and Kindle.)
In this class we teach you how to:
- Prepare an agenda
- Use a consultative opener
To celebrate the 5th birthday of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time, I unveiled—for the first time ever—ten more lessons from 10,000 more conversations.
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Conversations: How to Manage Your Business Relationships One Conversation at a Time was launched into the world 5 years ago.
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Conversation Lab — How to Disagree Effectively
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Being an extraordinary relationship manager means being extraordinary at using questions skillfully.
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In this Conversation Lab, we discussed the formula for handling people who are upset. We discussed the distinction 'upset' and then we role played handling upset people with a game I created called, "That's right."
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In this Conversation Lab, we discussed how to address the five generic objections: drawbacks, indifference, misunderstandings, excuses and skepticism. We distinguished how they are handled similarly and what needs to happen differently in order to overcome ...
In this Conversation Lab, we discussed some of what goes into formulating a rapport plan for a difficult or relatively new relationship.
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In my 30-year career, I’ve had about 30,000 professional conversations with clients, prospects and colleagues. I’ve considered many of those conversations as a "laboratory" where I've been able to experiment with different strategies and approaches. Essentially, my focus has been on researching a unified theory on conversations. I endeavored to find the formula fo...
This episode is for you if you want to learn an approach to have better and more effective conversations—both professionally and personally.<...
This episode is for salespeople. If you want to learn how to close more business, more predictably and more effectively, this conversation is for you.
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If happiness is important to you, this episode is for you.
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Our guest on this episode was Rebecca Rolland. Rebecca is the author of The Art of Talking with Children: The Simple Keys to Nurturing Kindness, Creativity, and Confidence in Kids.
She calls the construct she developed the ABCs of Rich Talk. A stands for adaptive, B stands for back-and-forth and C stands for child driven but could also stand for centric.
Rebecca is on the faculty of the Harvard Graduate School of Education and Har...
Our guest on this episode was Karen Grill. Karen is a Certified Master Persuader and Strategist. She’s a business coach and speaker. Sh...
The Two Biggest Game Changers for me in the Past Two Years are:
1. The Quest...
Our guest on this episode was Meredith Lee. Meredith is the Program Director of the Russ Berrie Making a Difference Awards. Not only is she a difference maker herself, but she is surrounded by difference...
1. Have a reason, purpose or objective(s) for your conversations.
2. Set an agenda and check for acceptance of it. Make sure it's mutual.
3. Use active listening to confirm understanding.
4. Establish and maintain rapport.
Our guest on this episode was Brian Ahearn. Brian is the Chief Influence Officer at a company called Influence PEOPLE. He’s an author, TEDx speaker, international trainer, coach, and consultant. His LinkedIn courses on persuasive selling and coaching have been viewed by more than a half a million people...
This episode’s conversation leader is Jane Stoller. Jane is an author, speaker, and business and life organizer whose passion is decluttering spaces and organizing business processes.
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